Taking Lean to the Restroom Is Going too Far!
Posted by Harry Hertz, the Baldrige Cheermudgeon OK, I have been cheering a good bit lately; it is time to remember that I am also a “mudgeon.” We are looking critically at key processes in the...
View ArticleOn the Road Again…with a Mission
Posted by Harry Hertz, the Baldrige Cheermudgeon This past week I had the pleasure of attending two national conferences: the Congress on Healthcare Leadership, sponsored by the American College of...
View ArticleGot MUDA 無駄?
Posted by Dawn Marie Bailey Why should and how might an organization integrate the Lean methodology with the Baldrige Criteria for Performance Excellence? When I asked Pattie Skriba, vice president,...
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